baji live365 Privacy Policy

1 Introduction and Scope

This privacy policy applies to the baji live365 platform. When you visit our website, create an account, or use any of our services, the terms of this policy take effect. This policy is an integral part of our Terms and Conditions and both should be read together.

baji live365 takes user privacy seriously. We collect only the information needed to operate our services smoothly. Your information is held in trust with us, and keeping it secure is our responsibility.

By registering on this platform, you will be considered to have given your consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 Information We Collect

Various types of information are collected at baji live365 to manage accounts and ensure service delivery. A description of that information is given below:

2.1 Identity Information

• Full name and date of birth (for age verification — 21+ check is mandatory)
• National ID card or other government-issued identity document details
• Current address and contact details
• Email address and mobile number

2.2 Transaction Information

• Details of deposit and withdrawal transactions (bKash, Nagad, Rocket)
• Mobile banking account information (for verification purposes only)
• Betting history and gaming activity records
• Bonus and reward claim information

2.3 Technical Information

• IP address and device identification information
• Browser type, operating system, and device details
• Cookie and session information
• Time spent active on the platform and navigation patterns

3 Purpose of Data Collection

Collected information is used only for specific, clear, and lawful purposes. baji live365 processes your information for the following reasons:

• Account Management: To handle registration, verify login, and update profile information.
• Identity Verification: To confirm age and prevent fraudulent activity.
• Financial Transactions: To process deposits and complete withdrawals on time.
• Customer Support: To resolve your issues via live chat and email.
• Platform Improvement: To analyse user experience and improve service quality.
• Responsible Gaming: To identify unusual betting patterns and provide necessary support.
• Legal Compliance: To operate in accordance with applicable laws and regulations.

We never sell your information to third parties or share it for marketing purposes.

4 Data Sharing and Disclosure

baji live365 keeps user information confidential. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), technical support, and security verification. These partners are required to follow our privacy standards and may only use the information for the specified purpose.

4.2 Legal Obligations

If disclosure of information is legally required by a court order or a valid request from a government authority, we will provide the information in compliance with applicable law. In such situations, we will make every legally permissible effort to inform you.

4.3 Fraud Prevention

If fraudulent activity is suspected on an account, information may be shared with verification agencies for protective purposes. This is done to safeguard the interests of all users.

5 Data Protection and Security

baji live365 uses industry-standard security measures to keep your information safe:

• SSL Encryption: All data transfers are encrypted using 256-bit SSL technology.
• Secure Servers: Information is stored on secured servers where unauthorised access is not possible.
• Two-Factor Verification: Additional security is ensured for login and important transactions through OTP verification.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Access Control: Only authorised staff have limited access to the information they need.

Keep in mind, however, that complete security on the internet can never be guaranteed. We therefore ask you to keep your password private and to notify us immediately if you notice any suspicious activity.

6 Cookies and Tracking Technologies

The baji live365 website uses cookies and similar technologies. Cookies are small information files stored in your browser that help improve service quality.

6.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Collect platform usage statistics to help improve the service.

6.2 Cookie Control

You can manage or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 Data Retention Period

baji live365 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, financial transaction records are kept for a set period as required by law.
• Information related to fraud prevention may be retained for an extended period.
• Information related to legal disputes is retained until those disputes are resolved.

After the retention period ends, information is securely deleted or anonymised.

8 User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

If you want to know what information we hold about you, submit a request to our customer support. After verification, we will provide details of your information.

8.2 Right to Rectification

If there is incorrect information in your account, you can apply to have it corrected. The correct information will be updated after identity verification.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, we may be required to retain some information due to legal obligations. The option to voluntarily close an account is also available in our Responsible Gaming section.

8.4 Right to Withdraw Consent

You may withdraw your consent to certain types of data processing at any time. However, withdrawing consent will not cancel prior processing, and some data processing may remain necessary to continue the service.

9 Protection of Minors' Data

baji live365 services are only for persons aged 21 and above. We do not intentionally collect information from any underage person.

Age is verified at the time of registration, and if a user is suspected of being underage, the account is immediately suspended. If we become aware that we hold information about a minor, we will promptly delete it.

To learn more about us, read our About Us page, which describes the platform's core principles and commitments.

10 Policy Changes and Updates

baji live365 may update this privacy policy from time to time. We will notify you according to the nature and significance of the changes:

• For significant changes, you will be notified by email or platform notification.
• If you continue to use the platform after a change, you will be considered to have agreed to the new policy.
• The "Last Updated" date at the top of this page will always be kept current.

We recommend reviewing this policy regularly. If you do not understand any change, please contact customer support.

11 Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact our customer support team. Our team is available in Bengali and English 24 hours a day, 7 days a week. Answers to common questions may be found in our FAQ section.